Cancel/Modify:

  • If you have to cancel/modify the order you can do it within 24 hours of placing the order.
  • Please email us at support@malacan.live to modify/cancel the order.
  • If you cancel the order, you will be charged a fee (2.9%+0.3$) of the order value. This is a payment gateway fee, we do not keep this fee

Replace Products

If the item is not as described. This includes wrong color, design, wrong size, wrong style, or poor quality. (Please make sure to have a look at our sizing charts on product pages). Please provide proof that the item received is not as described and our team will resend replacement for you at no additional cost. 

Returns:

  • Return period: within 30 days of receiving your order.
  • The product is in poor condition (damage, incorrect object, or poor printing quality), or if the packaging has been tampered with or the product has been damaged during delivery. This item is eligible for a full refund or replacement
  • We do not accept returns for personalized products which are customized by you!
  • We do not accept returns if you have chosen the wrong size, wrong color, and wrong type
  • Please email us at support@malacan.live, choose your issue, and attach a picture of the damaged item within 30 days of receiving your order.

Refunds:

  • If you don’t receive your product after 45 business days from the day you purchased it (which rarely happens), we will refund you 100% of your money.
  • Give you a 100% Refund as it’s our fault.
  • Please email us at support@malacan.live to request a refund
  • Refunds will be issued to the original form of payment. Depending on the form of payment, you will receive your refund within 5 – 10 business days.
NOTE: We typically DO NOT accept refunds or replacements due to customer mistakes such as:
  • Incorrect selection of sizes, designs, colors, etc.
  • Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated precisely as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct. Please allow the 20% difference between the advertised images and the actual item you received. Sometimes advertised images may slightly differ from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display.

Need help?

Contact us at support@malacan.live for questions related to refunds and returns.