If you’re facing difficulties loading our page, please contact us immediately so that we can address the issue as soon as possible.

We accept all major credit and debit cards, including Visa and MasterCard.

We are temporarily not accepting payments via PayPal, this function will be available soon in the future.

All items are manufactured and shipped from our facility within 3 to 7 business days from the time you make a purchase. After that, standard shipping times apply. You can track your shipment by clicking the
tracking information in your confirmation email. International orders may experience longer delivery times due to customs regulations in your country. If your order hasn’t arrived within the expected timeframe,
please contact us at support@malacan.live.

No, we do not accept pre-paid gift cards as a form of payment.

Yes, we ship to all countries.

Shipping costs depend on your country of residence and the number of items you’re purchasing. To find out the exact pricing, click “ADD TO CART” and enter your address before completing the checkout
process.

If you’re encountering an error message, please reach out to us and describe the issue you’re facing. We will work quickly to resolve it for you.

If you accidentally selected the wrong size, please contact us immediately. If we catch the issue before the item goes into production, we can make the necessary change. Remember, time is of the essence, as we
aim to send out your product as quickly as possible.

If you realize you’ve made an error in your order, please contact us as soon as possible. If we catch the issue before the item goes into production, we can make the necessary change. Act fast, as we strive to
send out your product as soon as possible

If you’ve entered the wrong shipping address, please contact us immediately. If we catch the issue before the item ships, we can update the address for you. However, if the item has already been shipped, we will
have to wait until it’s returned to us before making any changes

To check the status of your order, click the tracking details link in your shipping confirmation email. You can also enter your order number in the ‘Order Tracking’ section on our website for quick access to your
order updates.

Return Instructions: If you wish to return an item to support@malacan.live, please follow the instructions provided within 3 days of delivery. Ensure that the product is safely packed in its original packaging. All products

must be returned in good condition. If the received product is damaged, please contact our Customer Service.

Exchange: To request an exchange, please contact us at support@malacan.live. Please note that a $20 restocking fee may apply.

If your order is marked as “undeliverable” and returned to us, we will reship the package to you at no additional cost.

If your item has any defects or errors on our part, we will replace it at no additional cost to you. There’s no need to return the damaged product. In case we are unable to replace the product due to inventory
constraints, we will refund you or send you a comparable item of your choice.

We apologize if this happens. Please email us at support@malacan.live with your order number and details of the issue, and we will take care of you. We will cover all costs associated with rectifying the mistake, including
shipping the correct product to you and having you return the incorrect item to us. We acknowledge that we are human and may make mistakes, but we will do our best to resolve the issue promptly.

We highly recommend following the washing instructions found on the packing slip of your product. Our designs are intended to withstand multiple proper washings. However, they are not meant to endure
mistreatment. If you believe your product is defective, please contact us at support@malacan.live.

If you have any further questions, please feel free to contact us.

Our Email: support@malacan.live